Shipping and Returns Policies

Processing times:
Ready to Ship: 2-3 business days
Dyed to Order: 3-4 weeks
Combining shipments:
-Items ordered together are shipped together. If you buy ready-to-ship items and dyed-to-order items together, all items will ship when the dyeing is complete. To receive ready-to-ship items sooner, please order them separately.
-If two or more orders are placed separately and have similar processing times, we will combine shipment and refund any overcharges. 
Estimated shipping times (via USPS):
We ship worldwide. Rates are calculated on weight and distance, customized to your order. Actual delivery time will depend on the shipping method you choose. There are options to upgrade to expedited shipping at checkout. 
***Please note that there are major delays in international shipping due to covid-19. Packages may be subject to additional holds and screenings in your home country. Please research your country's policies before ordering.***
United States: 3-5 business days 
Canada and Mexico: 5-10 business days
Europe: 7-10 business days
Australia, New Zealand and Oceania: 10-14 business days
Asia Pacific: 10-14 business days
Latin America and the Caribbean: 7-10 business days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and exchanges:
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Refunds or store credit will be issued upon receipt of undamaged and unused items only. Yarn that has been wound or caked cannot be returned. Custom sock blanks or dye jobs cannot be returned. We reserve the right to charge a 10% restocking fee.
No, we currently do not offer complimentary caking on any yarn. Thank you for understanding. You may order yarn caking service for any order using this link.